Obituary

Back in November, I got a bill from Baldwin Fairchild (funeral home) for almost $350. I had no idea what this was for b/c I knew for a fact that there was no outstanding balance left. Everything had been taken care of shortly after Steve's services.

The first time I called, I couldn't even get through to the rep that was listed. I gave up b/c I tried and tried. Super frustrating. I called again a day or so later. I finally got a hold of Marta at ext. 4. She said the bill was for the obituary! I couldn't believe it!! Are you serious? First of all, the day that we were at the funeral home, making all of the funeral arrangements, my sister in law gave her credit card # to pay for the obituary. I was there! She was sitting right next to me when she did so! Second of all, if they're claiming the obituary wasn't paid for, why the hell are they waiting until NOVEMBER??? 10 months later!

Now they're claming they don't have a record of my sis in law's credit card payment. And, of course, the guy that helped us through all of the planning doesn't work there anymore!

I told this woman, Marta at ext. 4, that my sis in law paid for it. My sis in law called her and has left messages, hasn't heard back from her. They sent me a certified letter saying that if I don't take care of the balance, they're going to send me to an outside collection agency! And just last week, I got another call from Marta saying the same thing! They'll have no choice to send me to collections! I could call her back and pay the balance, or better yet, go to the funeral home, in person and pay the balance there!! Such crap!